Sales FAQ

Whom should my customers to contact for order issues?
Customer Service is provided by Tipser.  All the queries regarding orders or payment should go through us, so you can simply direct the person to us or ...
Wed, 9 Jun, 2021 at 10:25 AM
Who will take shipping costs?
You will decide on the shipping cost for your products. If the shipping cost is not free, customers will pay for the shipping cost for their orders. We ...
Wed, 9 Jun, 2021 at 10:26 AM
How can my products be featured in publishers’ sites?
If editors from publishers are interested in your products and would like to have collaborations with you, they will reach out to you. You can also sugg...
Wed, 9 Jun, 2021 at 10:27 AM
What is the return policy and cost?
Return policy is dependable on you as a merchant.  You can set and later change the return policy in Merchant Portal -> Settings. Please find more i...
Wed, 9 Jun, 2021 at 10:28 AM
Will customers get order confirmation email from Tipser?
Yes. Once the order status is changed to shipped, Tipser will send an order confirmation email to the customer and the customer then will be able to track ...
Wed, 9 Jun, 2021 at 10:29 AM
Do I get access to consumers' email addresses through Tipser?
Yes you do. Depending on how you choose to integrate with Tipser, the email can be obtained by different means. If you have chosen to integrate with Ti...
Wed, 9 Jun, 2021 at 11:04 AM